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At OPUS System Solution, we take pride in being a leading software development company based in Malaysia. With a strong commitment to innovation, quality, and customer satisfaction, we specialize in creating cutting-edge software solutions that cater to a wide range of industries and needs.
Introducing Umbrella - Your CRM Solution
Hashir is a complete Islamic Microfinance Banking Solution developed by OPUS System Solution, a Malaysian based Software Developer Company. Hashir is designed to meet the specific needs of Islamic microfinance institutions, offering a comprehensive suite of features to support all aspects of their operations.
User-Friendly and Intuitive
Say goodbye to complex CRM interfaces. Umbrella offers a user-friendly experience that can be tailored to various departments, ensuring smooth operations.
A 360° View of the Customer
Get a complete view of your customers by integrating your CRM with the contact centre. Customizable dashboards empower your agents with customer insights.
Flexibility and customization
Tailor your CRM to meet your specific needs. Customizable user dashboards and integration with major applications allow for a personalized experience.
Customer Self-Service Portal
Reduce costs and boost agent productivity with a self-service portal integrated into your CRM. Move towards more affordable, online customer interactions.
Task wizard workflow Design
Empower your contact centre with workflow customization. Design workflows once and use them multiple times, optimizing efficiency.
Unleash the Potential of Umbrella CRM Modules
Dive into the various modules that make Umbrella CRM a comprehensive solution for customer relationship management. Explore how each module enhances your ability to connect with and serve your customers effectively.
Contact Management
Centralize your customer data for easy access and updates, including names, addresses, phone numbers, and email addresses.
Lead Management
Capture, track, and manage potential sales leads with lead scoring and assignment features.
Performance Management
Equip your sales team with tools to consistently outperform, with insights into territory-wise sales performance, revenue projections, and lead predictions.
Sales Management
Streamline your sales process and pipeline, enhancing sales team productivity and effectiveness.
Process Management
Automate your business processes within the CRM, ensuring a seamless workflow from identifying potential buyers to closing deals.
Team Collaboration
Enable unified communication and collaboration within your team, fostering seamless cooperation.
Marketing Automation
Streamline marketing campaigns, email marketing, and personalized communication with marketing automation modules.
Customer Service and Support
Efficiently manage customer support requests, improve customer satisfaction, and enhance service with dedicated modules.
Analytics and Reporting
Gain valuable insights with analytics and reporting tools to track KPIs, monitor sales metrics, and identify trends.
Integration and Collaboration
Facilitate data exchange with other applications and enhance team collaboration within the CRM system.
Mobile Application
In today's fast-paced business world, agility is key. Our mobile CRM application allows you to stay agile by providing the flexibility to update critical customer data while on the move. Say goodbye to the need for in-office visits as you manage your CRM tasks wherever you are.
Mobile CRM
With our mobile CRM capabilities, accessing vital customer information and handling tasks is a breeze, no matter where you are. Stay connected and productive, whether you're in the office, on the road, or anywhere in between.
Umbrella CRM - Your Path to Modern Customer Engagement
Selecting Umbrella CRM is the ideal choice for contemporary businesses seeking a comprehensive customer relationship management solution. With a strong emphasis on simplicity, dedicated customer support, extensive customization options, transparent pricing, seamless integration capabilities, and real-time collaboration features, Umbrella distinguishes itself as the top choice in the CRM market.
Simplicity
Support
Customization
Transparency
