opus system solutions

At OPUS System Solution, we take pride in being a leading software development company based in Malaysia. With a strong commitment to innovation, quality, and customer satisfaction, we specialize in creating cutting-edge software solutions that cater to a wide range of industries and needs.

Introducing Umbrella - Your CRM Solution

Hashir is a complete Islamic Microfinance Banking Solution developed by OPUS System Solution, a Malaysian based Software Developer Company. Hashir is designed to meet the specific needs of Islamic microfinance institutions, offering a comprehensive suite of features to support all aspects of their operations.

User-Friendly and Intuitive

Say goodbye to complex CRM interfaces. Umbrella offers a user-friendly experience that can be tailored to various departments, ensuring smooth operations.

A 360° View of the Customer

Get a complete view of your customers by integrating your CRM with the contact centre. Customizable dashboards empower your agents with customer insights.

Flexibility and customization

Tailor your CRM to meet your specific needs. Customizable user dashboards and integration with major applications allow for a personalized experience.

Customer Self-Service Portal

Reduce costs and boost agent productivity with a self-service portal integrated into your CRM. Move towards more affordable, online customer interactions.

Task wizard workflow Design

Empower your contact centre with workflow customization. Design workflows once and use them multiple times, optimizing efficiency.

Unleash the Potential of Umbrella CRM Modules

Dive into the various modules that make Umbrella CRM a comprehensive solution for customer relationship management. Explore how each module enhances your ability to connect with and serve your customers effectively.

Contact Management

Centralize your customer data for easy access and updates, including names, addresses, phone numbers, and email addresses.

Lead Management

Capture, track, and manage potential sales leads with lead scoring and assignment features.

Performance Management

Equip your sales team with tools to consistently outperform, with insights into territory-wise sales performance, revenue projections, and lead predictions.

Sales Management

Streamline your sales process and pipeline, enhancing sales team productivity and effectiveness.

Process Management

Automate your business processes within the CRM, ensuring a seamless workflow from identifying potential buyers to closing deals.

Team Collaboration

Enable unified communication and collaboration within your team, fostering seamless cooperation.

Marketing Automation

Streamline marketing campaigns, email marketing, and personalized communication with marketing automation modules.

Customer Service and Support

Efficiently manage customer support requests, improve customer satisfaction, and enhance service with dedicated modules.

Analytics and Reporting

Gain valuable insights with analytics and reporting tools to track KPIs, monitor sales metrics, and identify trends.

Integration and Collaboration

Facilitate data exchange with other applications and enhance team collaboration within the CRM system.

Mobile Application

In today's fast-paced business world, agility is key. Our mobile CRM application allows you to stay agile by providing the flexibility to update critical customer data while on the move. Say goodbye to the need for in-office visits as you manage your CRM tasks wherever you are.

Mobile CRM

With our mobile CRM capabilities, accessing vital customer information and handling tasks is a breeze, no matter where you are. Stay connected and productive, whether you're in the office, on the road, or anywhere in between.

Need More or Less!!!

If You Have Any Query, Don’t Hesitate Contact With Us

Umbrella CRM - Your Path to Modern Customer Engagement

Selecting Umbrella CRM is the ideal choice for contemporary businesses seeking a comprehensive customer relationship management solution. With a strong emphasis on simplicity, dedicated customer support, extensive customization options, transparent pricing, seamless integration capabilities, and real-time collaboration features, Umbrella distinguishes itself as the top choice in the CRM market.


Umbrella CRM offers a user-friendly and intuitive interface that simplifies complex CRM operations. No more struggling with convoluted interfaces and endless menus. 


We understand the importance of support in your CRM journey. Umbrella provides dedicated support to help you make the most of the system. Our support team is committed to your success, ensuring that you receive assistance whenever you need it.


Your business is unique, and your CRM should reflect that. Umbrella CRM is fully customizable, allowing you to tailor the system to meet your specific requirements.


Hidden costs can derail your CRM implementation. With Umbrella, you can rest assured that there are no unpleasant surprises. Our pricing is transparent, ensuring that you know exactly what to expect.


Today's businesses rely on a multitude of software tools and applications. Umbrella CRM seamlessly integrates with major applications, providing a unified platform to manage all aspects of customer relationships.