Introducing Umbrella - Your CRM Solution
Umbrella is a powerful Customer Relationship Management (CRM) solution developed by OPUS System Solution, a leading software development company based in Malaysia. Tailored to meet the specific needs of businesses across various sectors, Umbrella offers an all-in-one CRM system that helps organizations manage their customer interactions, streamline processes, and drive growth. With a comprehensive suite of features, Umbrella provides businesses with the tools needed to enhance customer engagement, improve service delivery, and boost overall efficiency.
User-Friendly and Intuitive
Say goodbye to complex CRM interfaces. Umbrella offers a user-friendly experience that can be tailored to various departments, ensuring smooth operations.
A 360° View of the Customer
Get a complete view of your customers by integrating your CRM with the contact centre. Customizable dashboards empower your agents with customer insights.
Flexibility and customization
Tailor your CRM to meet your specific needs. Customizable user dashboards and integration with major applications allow for a personalized experience.
Customer Self-Service Portal
Reduce costs and boost agent productivity with a self-service portal integrated into your CRM. Move towards more affordable, online customer interactions.
Task wizard workflow Design
Empower your contact centre with workflow customization. Design workflows once and use them multiple times, optimizing efficiency.
Contact Management
Centralize your customer data for easy access and updates, including names, addresses, phone numbers, and email addresses.
Lead Management
Capture, track, and manage potential sales leads with lead scoring and assignment features.
Performance Management
Equip your sales team with tools to consistently outperform, with insights into territory-wise sales performance, revenue projections, and lead predictions.
Sales Management
Streamline your sales process and pipeline, enhancing sales team productivity and effectiveness.
Process Management
Automate your business processes within the CRM, ensuring a seamless workflow from identifying potential buyers to closing deals.
Team Collaboration
Enable unified communication and collaboration within your team, fostering seamless cooperation.
Marketing Automation
Streamline marketing campaigns, email marketing, and personalized communication with marketing automation modules.
Customer Service and Support
Efficiently manage customer support requests, improve customer satisfaction, and enhance service with dedicated modules.
Analytics and Reporting
Gain valuable insights with analytics and reporting tools to track KPIs, monitor sales metrics, and identify trends.
Integration and Collaboration
Facilitate data exchange with other applications and enhance team collaboration within the CRM system.
SIMPLICITY
Umbrella CRM offers a user-friendly and intuitive interface that simplifies complex CRM operations. No more struggling with convoluted interfaces and endless menus.
SUPPORT
We understand the importance of support in your CRM journey. Umbrella provides dedicated support to help you make the most of the system. Our support team is committed to your success, ensuring that you receive assistance whenever you need it.
CUSTOMIZATION
Your business is unique, and your CRM should reflect that. Umbrella CRM is fully customizable, allowing you to tailor the system to meet your specific requirements.
TRANSPARENCY
Hidden costs can derail your CRM implementation. With Umbrella, you can rest assured that there are no unpleasant surprises. Our pricing is transparent, ensuring that you know exactly what to expect.
INTEGRATION
Today's businesses rely on a multitude of software tools and applications. Umbrella CRM seamlessly integrates with major applications, providing a unified platform to manage all aspects of customer relationships.
Umbrella CRM - Your Path to Modern Customer Engagement
Selecting Umbrella CRM is the ideal choice for contemporary businesses seeking a comprehensive customer relationship management solution. With a strong emphasis on simplicity, dedicated customer support, extensive customization options, transparent pricing, seamless integration capabilities, and real-time collaboration features, Umbrella distinguishes itself as the top choice in the CRM market.